Contact Us

When you have questions, you don't want to wait long for answers. We're ready to respond.

Watch: Schedule an Appointment Online

Contact Center Hours

We're available by appointment, phone, chat, or text from 8 a.m. - 5:30 p.m. Monday through Friday, and 9 a.m. - 12:30 p.m. on Saturday.

Consumer Lending


Commercial Banking


Loan Line (available 24/7)




Card Services

269.375.6702 or 800.325.3678 (after hours)

Live Chat

Available during business hours. Just click the chat icon at the bottom of your screen.

Report Identity Theft or Fraudulent Activity

If you have recently experienced fraudulent activity or have become a victim of scams/fraud please contact the credit union immediately at 269.375.6702 and contact the three major credit bureaus to request a fraud alert be placed on your credit report:

Equifax: 800-525-6285

Experian: 888-397-3742

TransUnion: 800-680-7289

Visit our Security Center for more information on how to safeguard your personal information. 

Holiday Hours

All Arbor Financial branches will be closed in observance of the following 2024 Federal Holidays:

- New Year's Day (January 1)

- Martin Luther King Jr. Day (Third Monday in January - January 15)

- Presidents Day (Third Monday in February - February 19)

- Memorial Day (Last Monday in May - May 27)

- Juneteenth (June 19)

- Independence Day (July 4)

- Labor Day (First Monday in September - September 2)


- Columbus Day (Second Monday in October - October 14)

- Veterans Day (November 11)

- Thanksgiving Day (Fourth Thursday of November November 28)

- Christmas Eve December 24 - Branch open 9am-12pm

- Christmas Day (December 25)

- New Year's Eve December 31 - Branch open 9am-12pm

We Listen

At Arbor Financial, we feel privileged to provide the financial services that enable our members to grow and achieve their dreams. With each interaction, we promise to focus on you, discover your needs, and offer you choices. We appreciate hearing from our members and want to ensure we're living up to our promise. 

Contact Us By Mail

Arbor Financial Credit Union
1551 South 9th Street
Kalamazoo, MI 49009

We're Here To Answer Your Questions

Just fill out this form, and an Arbor Financial team member will be in touch soon. Please refrain from sending confidential information like your social security number, account number, or other personally identifiable information through this form.  Information sent through this form is not encrypted.